New Patient Checklist

Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.

It is your responsibility to know the limits and coverage of your health insurance policy, to show your cards to us at each visit, and to be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, if you have questions about your coverage, it is best to check with your specific insurance company.

Our office does not want you to be surprised by a bill but must always bill your health plan based on federal guidelines and the actual services provided.

For more information, please visit the Insurance page.

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments.

We do offer walk-in appointments if necessary. However Walk-In appointments are seen in the first available sick visit appointment slot and will not be called back before a scheduled visit.

To ensure we provide you with the most efficient care we highly recommend you call ahead to schedule an appointment.

Please familiarize yourself with our office hours to see if they work for your family.

Monday: 8:00 am - 5:00 pm
Tuesday: 10:00 am - 7:00 pm
Wednesday: 8:00 am -2:00 pm
Thursday: 8:00 am - 5:00 pm
Friday 8:00 am - 4:00 pm

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 5 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours’ notice for cancellation of appointments.

A fee may be charged for a second missed appointment. The third consecutive missed appointment will result in discharge from the practice.

For new patients, a fee may be charged if the FIRST appointment is missed.